Privacy Policy
We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, All About Home Care Limited is the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you.
We will obtain personal data about you (such as your name, address, telephone number, email address and opinions) whenever you complete an online form or post on our forums. For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a users internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on Use of cookies below.
Occasionally, we may receive information about you from other sources which we will add to the information which we already hold about you in order to help us provide goods and services and improve and personalise our service to you.
How we may use your personal data.
We will use your personal data for the purposes described in the data protection notice that was brought to your attention at the time your data were obtained. These purposes include:
- to help us identify you and any accounts you hold with us
- administration
- statistical analysis
- customer profiling and analysing your purchasing preferences
- marketing - see Marketing and opting out below
- fraud prevention and detection
- billing and order fulfilment
- customising this website and its content to your particular preferences
- to notify you of any changes to this website or our services which may affect you
- security vetting
- and improving our services
Marketing and opting out.
We may share your personal data with organisations who are our business partners and we or they may contact you, unless you have asked us or them not to do so, by mail, telephone, SMS, text/picture/video message, email or via any other media about specific products, services, promotions or special offers which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further Your rights below.
Disclosure of your personal data.
- We may disclose your personal data to:
- other companies within our group
- our agents and service providers (e.g. providers of web hosting or maintenance services)
- law enforcement agencies in connection with any investigation to help prevent unlawful activity
- or our business partners in accordance with the Marketing and opting out section above
Keeping your data secure.
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by password and username which are unique to you; and
- we store your personal data on secure servers.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Monitoring
We may monitor and record communications with you, such as, telephone conversations and emails for the purpose of quality assurance, training, fraud prevention and compliance).
Information about other individual If you give us information on behalf of someone, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his or her personal data
- receive on his/her behalf any data protection notices
- give consent to the transfer of his/her personal data abroad
- and give consent to the processing of his or her personal data.
Use of cookies.
We take the privacy of our website visitors very seriously, please read through the paragraphs below that explains the Cookies we use. You may also find the information at the end of particular use as it explains how you can modify your browsers settings to protect yourself against websites that do not take your privacy as seriously as we do.
A cookie is a text file that is stored on your computer. They do not contain personal data or any data that could identify you, but can be used to display the correct web page to you, remember settings and sometimes login details if you tick the remember me option when logging in to a site.
This website uses two distinctly different types of Cookies;
- Session / Application Based Cookie – These are cookies that are necessary to make our website function correctly. The do not track users and they expire within 5 minutes of inactivity or as soon as you close your browser or logout.
- Persistent / Tracking Cookies – These are cookies that are used to monitor performance, provide additional functionality such as remembering your preferences or online behavioural advertising.
The table below outlines all the cookies this website uses and why we use them;
|
Cookie |
Name |
Type |
Purpose |
More Info |
|
Analytics |
_utmz |
Persistent – Performance |
These Cookies are used to collect information about how visitors use our site. This information is used to compile reports in order to help us improve the site. The information collected is in anonymous form, including the number of visitors to the site, where visitors have come from and the pages they have visited. |
Third party cookies
We sometimes embed content from websites such as YouTube, Facebook and Twitter. Pages with this embedded content may present cookies from these websites. When you use Social Network 'share' buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control these cookies, you should check the relevant third party website for more information about these.
You may prefer not to allow the use of Cookies, you can change the configuration of your browser to either warn you when you receive a Cookie, or to automatically reject them. However, you may find that if you disable Cookies completely our website will not work or function correctly.
To find out more about Cookies and to see what Cookies have already been set on your computer, how to manage or delete them. Please visit http://www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout.
You may also want to consider installing software that will protect you against malicious Cookies and bugs that are used on other websites, it is not just Cookies that allow your browsing habits to be monitored or adverts to be personalised to you.
For more information please visit http://www.ghostery.com.
Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
- put your request in writing; include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)
- attach a cheque in the amount of £10 made payable to All About Home Care Limited
- and specify the personal data you want access to, including any account or reference numbers where applicable
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
- put your request in writing
- provide us with enough information to identify you (e.g. account number, username and registration details)
- and specify the information that is incorrect and what it should be replaced with
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
- put your request in writing an email sent to This email address is being protected from spambots. You need JavaScript enabled to view it. with the word Unsubscribe in the Subject of the email
- provide us with enough information to identify you (e.g. account number, username and registration details)
- and if your objection is not to direct marketing in general, but to direct marketing by a particular media (e.g. email or telephone) please specify the media you are objecting to
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can write to us at
All About Home Care Limited,
Pipers Business Centre, 220 Vale Road, Tonbridge, Kent, TN9 1SP
Or call us on 01732 447 055 / 01892 575 499
Our registered office address is Hearts of Oak House, 4 Pembroke Road, Sevenoaks, Kent TN13 1XR
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.